ZECCI — RETURN & REFUND POLICY

Last Updated: September 21, 2026

At ZECCI, we want you to feel confident when shopping with us. Our products are made to order, which means each item is produced specifically for your purchase.

Because of the made-to-order nature of our products, please review this Return & Refund Policy carefully before placing your order.

1. Returns and Exchanges

Because our products are made to order, we generally do not accept returns or exchanges for reasons such as:

• Choosing the wrong size
• Choosing the wrong color
• Choosing the wrong design
• Changing your mind
• No longer wanting the item
• Personal preference regarding fit, color, or appearance
• Ordering an incorrect item

We strongly recommend reviewing the product description, size chart, measurements, colors, and other product information before completing your purchase.

Nothing in this policy is intended to limit any consumer rights that cannot legally be waived under applicable law.

2. Damaged, Defective, or Incorrect Items

We stand behind the quality of our products.

If your order arrives damaged, defective, misprinted, or incorrect, please contact us so we can review the issue and determine the appropriate resolution.

Eligible issues may include:

• Manufacturing defects
• Printing or design errors
• Damaged products received in the package
• Receiving an item different from the one ordered
• Missing items from an order

Depending on the circumstances, ZECCI may provide:

• A replacement at no additional cost; or
• A full or partial refund, where appropriate.

You will generally not be required to return a defective, damaged, or incorrectly fulfilled item unless ZECCI specifically requests a return.

3. How to Report a Problem

If there is a problem with your order, please contact us at:

support@zecci.store

Please include the following information:

• Your order number
• The name or email address used to place the order
• A description of the issue
• Clear photographs of the affected product
• Photographs of the packaging, when relevant

Providing clear photographs helps us review your claim and resolve the issue as efficiently as possible.

4. Time Limit for Claims

For damaged, defective, misprinted, or incorrect products, please contact us within 30 days of the date your order was delivered.

Claims submitted after this period may not be eligible for a replacement or refund, except where a longer period is required by applicable law.

5. Refunds

If your refund is approved, the refund will generally be issued to the original payment method used for the purchase.

Once ZECCI issues a refund, the time required for the funds to appear in your account may depend on your bank, credit card company, or payment provider.

ZECCI does not control the processing time of your financial institution after a refund has been issued.

6. Replacements

When a replacement is approved because an item was defective, damaged, incorrectly produced, or incorrectly fulfilled, ZECCI may arrange for a replacement to be produced and shipped at no additional cost to you.

Replacement availability may depend on the availability of the original product, size, color, or design.

If an identical replacement is not reasonably available, ZECCI may provide another appropriate resolution, including a refund.

7. Order Cancellations

Because our products are made to order, orders may enter production shortly after they are placed.

If you need to cancel or modify an order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation or modification requests before production begins. However, we cannot guarantee that a cancellation or modification will be possible once an order has entered production or fulfillment.

Once production has begun, an order may no longer be eligible for cancellation because the product has been specifically produced for the customer.

This cancellation policy does not limit any cancellation or refund rights that may apply under applicable law.

8. Lost or Undelivered Orders

If your order does not arrive within the applicable estimated delivery timeframe, please contact us at:

support@zecci.store

We will investigate the shipment and, where appropriate, work with the applicable carrier to determine its status.

If an order is confirmed to have been lost in transit, ZECCI will work with you to provide an appropriate resolution, which may include a replacement or refund.

9. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is delayed, returned, or otherwise affected because an incorrect or incomplete shipping address was provided, ZECCI may be unable to provide a refund or replacement at no additional cost.

If you notice an error in your shipping address after placing an order, please contact us immediately at support@zecci.store.

We will make reasonable efforts to correct the address before the order enters production or fulfillment, but we cannot guarantee that changes will always be possible.

10. Packages Marked as Delivered

If the carrier's tracking information shows that your order was delivered but you cannot locate the package, we recommend first checking:

• Your mailbox or usual delivery location
• Around your property
• With household members
• With neighbors
• Any delivery location or instructions associated with your address

You may also contact the carrier directly using the tracking information provided with your order.

If you are still unable to locate your package, please contact us at support@zecci.store so we can assist with investigating the delivery.

11. International Orders

ZECCI offers worldwide shipping.

International delivery times may vary depending on the destination country, carrier, customs processing, and other circumstances outside our reasonable control.

Customers may be responsible for customs duties, import taxes, or other fees imposed by the destination country where applicable.

Any such charges are determined by the destination country's authorities and are outside ZECCI's control.

12. Exchanges

Because ZECCI products are made to order, we generally do not offer exchanges for:

• Incorrect size selected by the customer
• Incorrect color selected by the customer
• Change of mind
• Personal preference
• Incorrect design selected by the customer

If you receive an item that is defective, damaged, misprinted, or different from the item you ordered, please contact us so that we can determine whether a replacement or refund is available.

13. Promotional and Sale Items

Promotional pricing or sale pricing does not remove any rights you may have regarding products that are defective, damaged, incorrectly fulfilled, or otherwise subject to mandatory consumer protections.

Any special return or refund conditions applicable to a specific promotion will be clearly disclosed at the time of purchase.

14. Refund Eligibility

Refund eligibility is determined based on the circumstances of the order and the nature of the issue.

ZECCI reserves the right to review each request individually and may request additional information or photographs when necessary to verify a claim.

Nothing in this policy is intended to exclude or restrict any rights or remedies that cannot legally be excluded or restricted under applicable law.

15. Contact Us

If you have questions about this Return & Refund Policy or need assistance with an order, please contact us:

ZECCI
BD3M Enterprises LLC
Wyoming, USA
Email: support@zecci.store
Website: zecci.store
Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM EST

16. Changes to This Policy

ZECCI may update this Return & Refund Policy from time to time to reflect changes to our business, products, services, or applicable legal requirements.

When changes are made, the updated policy will be posted on this page with a revised Last Updated date.